1.800.263.8002 WE SHIP WORLDWIDE

  your independent yarn store

Customer Service

Our hours are Monday to Saturday, 10am to 6pm and open late on Thursday to 8pm Central Time. Ram Wools Yarn Co-op is fully open to the public. No membership is necessary to make purchases. The co-op is made up of a group of worker members who are committed to providing customers with friendly, knowledgeable service. Everytime we serve you, you are dealing with someone who really cares about your customer experience.

Shipping & Delivery

In stock orders are usually packed and shipped the same day. Orders being shipped within Canada take 4-6 business days to arrive. Orders to the United States take approximately 10 days to 2 weeks to arrive. All orders are shipped by Canada Post (via United States Postal Service to the USA). You will receive a tracking notification as soon as your parcel has shipped. In the case of small packets to the USA, no tracking information is available.

Credit cards purchases will not be charged until your parcel is ready to be shipped.

Cheques and Money Orders can be mailed to: Ram Wools Yarn Co-op 989 Portage Avenue Winnipeg, MB R3G 0R7 Canada

Canadian Shipping Rates

   

US Shipping Rates

 

 

Order subtotal

 

Shipping Rate

 

 

Order subtotal

 

Shipping Rate

$0.00 - $24.99

$8.50

 

$0.00 - $24.99

$12.95

$25.00 - $49.99

$9.50

 

$25.00 - $49.99

$13.95

$50.00 - $74.99

$10.50

 

$50.00 - $74.99

$14.95

$75.00 - $99.99

$11.50

 

$75.00 - $99.99

$15.95

$100.00 and over

Free!

 

$100.00 - $149.99

$16.95

 

 

 

$150.00 - $199.99

$17.95

 

 

 

$200.00 and over

$19.95

 

 

 

 

 

 

 

 

 

 

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Privacy & Security

We take your privacy and security very seriously. Our site uses state of the art encryption and a 2048 bit Secure Socket Layer to secure your information. We will never sell or distribute your personal data. For our full privacy policy and how we use cookies click here.

Returns & Replacements

Please check your parcel carefully when you receive it to make sure it is correct as ordered. We take a great amount of care to make sure your parcel is packed carefully, but if we have made an error, call us toll free 1-800-263-8002 or email us and we will make it right as soon as possible. We will accept returns within 30 days of the invoice date. Shipping will not be refunded unless there was an error on our part. Call us to make arrangements for the return as all returns must be authorized by a Ram Wools member. All returns must have a copy of the invoice and a note explaining the reason for the return. We cannot accept return of goods after 30 days or goods that are not in condition to resell. We cannot take returns on yarn that has been wound from a skein into a ball, or that has been knit and re-wound.

Orders and Backorders

If there are any items that are out of stock at the time you order, we will send you an email notification by the next business day. All items will be shipped together when everything has been received. If you would like a further update regarding a back order, please feel free to call our toll free number, 1.800.263.8002 or send us an email. A co-op member will happy to talk to you.

Payment, Pricing & Promotions

The payment methods we accept are Visa, Mastercard, Cheque/Money Order or payment in store (for pickup)

Viewing Orders

Click here to view your previous and current orders.

Updating Account Information

Click here to view or update your account information, billing and shipping addresses and much more!

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